M

Hello,

My Mi 9t Pro's touchscreen is being unresponsive. It fluctuates on its own, randomly 'clicking' on some part of the screen, opening and selecting stuff randomly, but I am not able to control/operate the screen normally because it does not respond.

I have taken out the screen protector, wiped data, factory-reset, but still no change. The screen and phone overall are in a good and neat physical condition.

Really exasperating not being able to use my phone normally, I am only able to operate the phone via my external mouse/keyboard combo, and still the random fluctuations get in the way. Kindly assist with a resolution please.

Your help will be greatly appreciated. Thanks.


1 Answers


Hello MagicWand!

If a factory reset could not fix the problem, it is due to a defective display, unfortunately we cannot help you with this.

The only option is to visit a repair/service store or contact the seller if the device is still in warranty.

Greetings!


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