E

Phone has stopped receiving sms messages from certain contacts although I can still send sms messages to them.


7 Answers


Hi Elloise!

Please check if the contacts are blocked or if they are on the blacklist.

Please enter Phone > Menu > Settings > Blocked numbers

Greetings

E

Tnx for replying. I have checked and none of them blocked. 

Have you tried clearing the Messages app cache yet?

E

Yes I've cleared the cache. I also deleted one of the contacts that I can't receive messages from and then added that contact again but still have same problem.

Have you contacted the provider and asked if there are any network problems at the moment?

E

No I haven't because it's only affecting certain contacts others are fine. I thought network problem would affect all contacts

Hi Elloise!

In general, you are right. But we already had users who had a similar problem, and in the end it turned out to be due to the network.

Greetings


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